Ri+

Contactless Delivery

A brand new contactless delivery / O2O pick up service special arrangement has been launched. Delivery / O2O pick up service can be processed by QR Code with 5 easy steps. Stay safe in touch-free delivery.
 

O2O Shop payment methods

You could use the below payment method to complete the purchase in our O2O Shop:
Octopus, Visa, MasterCard, Citi HKTVmall Card, Union Pay, American Express, AlipayHK, WeChat Pay HK, Apple Pay, Tap & Go, BoC Pay

To purchase in O2O Shop, you will need to use our HKTVmall app:

  1. Open HKTVmall application
  2. Click "Account" on bottom right corner
  3. Click "Pay at store" and "Pay Now"
  4. Pass the QR code to our staff for scanning and remain at current page, then you can choose any item you would like to buy in O2O Shop
  5. When you are ready to check out, you can use Octopus, Visa, MasterCard, Citi HKTVmall Card, Union Pay, American Express, AlipayHK, WeChat Pay HK, Apple Pay, Tap & Go, BoC Pay for payment
  6. When payment is successful, you can view the order details in "Account" > "My Orders" within 5 minutes


Besides, you can combine the payment of the product that was added to cart with the product at the store:

  1. Open HKTVmall application
  2. Click "Cart" and "Checkout"
  3. Select delivery address, delivery timeslot, apply coupon(If any) and Mall dollar(If any).
  4. Click "Other payment method" and select "Pay with the products at store"
  5. Click "Confirm Payment", pass the QR code to our staff for scanning and remain at current page, then you can choose any item you would like to buy in O2O Shop
  6. When you are ready to check out, you can use Octopus, Visa, MasterCard, Citi HKTVmall Card, Union Pay, American Express, AlipayHK, WeChat Pay HK, Apple Pay, Tap & Go, BoC Pay for payment
  7. When payment is successful, you can view the order details in "Account" > "My Orders" within 5 minutes

 

O2O Shops Special Opening Hour Arrangement (Under Inclement Weather Conditions)

Special opening hour arrangements will be made on festivals or special occasions, details will be announced via HKTVmall website/ Facebook.

  1. Yellow/Red Rainstorm Warning Signal / Tropical Cyclone Warning Signal No. 3 or below: O2O shops will be open as normal.
  2. Black Rainstorm Warning Signal: If the signal is issued during the normal opening hours, O2O shops will remain open. If the signal is issued before the opening hours, the shops will be temporarily closed and will resume service within 2 hours if the signal is cancelled. If the signal is cancelled less than 5 hours before the normal closing time, the shops will remain closed on that day.
  3. Tropical Cyclone Warning Signal No.8: If the signal is issued during the normal opening hours, the shops will be closed after all customers leave. If the signal is issued two hours before the opening hours, the shops will be temporarily closed and will resume service within 2 hours if the signal is lowered to Signal No.3 or below. If the signal is cancelled less than 5 hours before the normal closing time, the shops will remain closed on that day.
  4. Tropical Cyclone Warning Signal No.9 / No. 10: O2O shops will be closed on that day.

*Remarks:

- If it is the last day of the pickup period and O2O shops are closed under inclement weather conditions, the pick up period will be automatically extended for one day.

- Since Pick Up Service Partners is operated by a third party, the arrangement under inclement weather conditions may be different from our O2O shops. For more details, please obtain the latest information from Pick Up Service Partners directly.

 

Amend / Cancel Pick-up Order

Please note that once an order is confirmed, the automated logistics process will start and the system will instantly send the order details to related merchants for product preparation and shipping, or the products may have already arrived at the warehouse and are being prepared for delivery. Making temporary changes (e.g.: changing order items, modifying item quantities, updating item styles, adjusting item sizes, changing payment methods, etc.) to a confirmed order may cause discrepancies in the logistics records and affect the delivery arrangements. Therefore, we apologize for being unable to cancel or modify any confirmed orders and appreciate your understanding.

To ensure a smoother shopping experience, you are suggested to add the favorite items to the shopping cart or wishlist, and reconfirm the order details (including product items, quantities, styles, sizes, discounted prices, payment method, etc.) before making the payment.

 

Amend Pick-up Arrangement

We are sorry that the orders for self pick up in O2O Shops are unable to change the arrangements by yourself, but we may change it for you after further checking.

*Remarks

  • Each order will only be allowed to update once. Once confirmed, you will not be able to restore to the original schedule.
  • Not applicable to fresh food delivery, such as vegetables and fruits
  • New delivery date must be scheduled only allow to arrange later than the original delivery date
  • You cannot change to pick up in another O2O Shops

 

Exceed Pick-up Period

O2O Shops Self Pick Up Arrangement

(a) A “Pick Up Notice” will be sent through HKTVmall Message Center, please pick up the parcel from your selected O2O shops within 3 days upon arrivals.

(b) You may check the latest delivery status in "My Orders". Please turn on the “Push Notification” function to receive the latest news.

(c) If order has not been picked up within the pickup period, the overdue order will be cancelled and no refund arrangement will be made.

 

Pick-up Service Partners

The cooperative pick-up points only provide pickup service at that moment. If there are any inquiries after collecting the order, you are recommended to contact our Live Chat Agent for assistance.

Please note that if returning the item was scheduled after reporting the problem, the designated return spot will be the nearest HKTVmall O2O shop, for example:

  • For the pick-up orders at Tseung Kwan O FoodWise, customers can return to HKTVmall Tiu Keng Ling MTR Station
  • For the pick-up orders at Cheung Sha Wan FoodWise, customers can return to HKTVmall Lai Chi Kok MTR Station

*Remark:
- The government statutory regulations are applicable to cooperative pick up points.

 

1Q : Can I go to pick-up service partner for returning items?
1A : The pick-up service partner only provides pickup services at this moment. Please go to the nearest O2O shop for any inquiry or to return the goods. 

Ie. Tiu Keng Leng MTR Station for Tseung Kwan O FoodWise Shop pick up; Ma Tau Kok Road O2O shop for To Kwa Wan Shop FoodWise pick-up .

2Q. What should I do if there is any problem after picking-up the order?
2A. You are advised to use the automatic reporting system to submit an application; contact our Live Chat Agent or go to the nearby O2O shop for assistance.

3Q. Can I ask a representative to help me pick-up the order?
3A. Yes, a representative could show the QR code/ provide the order number to our colleague for the pick-up process.

4Q. If I choose to pick up in a pick up service partner, how long is the pick-up period?
4A. The pick-up period is within 3 days upon the order arrived at the pick-up point.

5Q. Is the collection process same as the usual?
5A. Yes, but the pick-up service partners do not have the support of customer service. If there is any inquiry after receiving the order, in addition to submitting an application, you can also contact our Live Chat Agent or go to the nearby O2O shop for our assistance.

6Q. Can the service partners pick-up orders accumulate VIP spending?
6A. Yes, the amount of service partner pick-up order will be accumulated as usual. If you reach the specified spending amount and meet the required number of orders, you will become a member of the corresponding level. The conditions for upgrading or renewing membership are as follows:

  • "VIP": Minimum Annual Spendings (per year) HK$8,000 and 10 orders
  • "Gold VIP": Minimum Annual Spendings (per year) HK$25,000 and 15 orders
  • "Diamond VIP": Minimum Annual Spendings (per year) HK$50,000 and 20 orders

7Q. Is there any difference in the operation hours?
7A. Yes. You may [click here] to check the operation hours of pick-up service partners at the map.