General Terms and Conditions:

  1. Unless otherwise specified, these programs and offers apply to principal and supplementary cardholders ("Cardholders") of Citi HKTVmall Credit Card issued by Citibank (Hong Kong) Limited ("Citibank") ("Eligible Card").“Citi HKTVmall Card Payment Channel Transaction" refers to eligible transactions made with an Eligible Card via the designated “Citi HKTVmall Card Payment Channel” in HKTVmall platform. No points, cash or any other forms of rebates will be granted by Citibank for Citi HKTVmall Card Payment Channel Transaction, unless otherwise specified by Citibank.
  2. “Citi HKTVmall Card Payment Channel” refers to the non-card association payment channel between Citibank and Hong Kong TV Shopping Network Company Limited (“HKTVmall”) that customer may choose to make payment to HKTVmall using the Eligible Card.
  3. Citi ThankYou Rewards Terms and Conditions apply for all other eligible spend. For details, please visit https://www.citirewards.com/cms/sites/globalrewards-hk-eng/terms-and-conditions.page
  4. The offers cannot be used in conjunction with other special promotions, discounts or promotional coupons, nor be transferred or exchanged for cash or other offers.
  5. Citibank shall not be responsible for any matters in relation to the provision of the products or services by HKTVmall. HKTVmall and/or registered merchants on HKTVmall are solely responsible for all obligations and liabilities relating to such products or services and all auxiliary services.
  6. Cardholders must maintain valid Eligible Card accounts with good credit record in order to be eligible for the offers. In case there is any fraud / abuse, Citibank reserves the absolute right to charge the equivalent value of the offers rewarded under these programs directly from the Eligible Card account without prior notice, forfeit the Cardholder's eligibility to be entitled to the offers, and/or suspend the Eligible Card account for investigation without prior notice.
  7. Citibank reserve the right to amend the Terms & Conditions without prior notice.
  8. All matters and disputes are subject to the final decision of Citibank and HKTVmall.
  9. In the event of any discrepancy between the English and Chinese versions of these Terms & Conditions, the English version shall prevail.

 

“Citi HKTVmall Card – Welcome Offer (HK$1,000 Cash Rebate)” (“Program”) Terms and Conditions:

  1. The Program promotion period is from 1 Jul 2023 to 31 Oct 2024, both dates inclusive.
  2. Customers ("Eligible Cardholders") must submit their application for a principal card of Citi HKTVmall Card ("Eligible Card") within the program period and successfully approved by Citibank (Hong Kong) Limited ("Citibank"). Only applicable to customers who currently do not hold, have not cancelled or have not held any principal card of Citi Credit Card within the past 12 months from the month of application for the Eligible Card ("New Citibank Credit Cardholder").
  3. For the Terms and Conditions of the welcome offer of HK$1,000 Cash Rebate, please visit to Citibank website.
  4. Eligible Cardholders need to have physical credit card successfully approved and accumulate spending of HK$4,000 or above which include at least 1 eligible transaction each month within the first 3 months from the date of instant credit approval or card issuance, to enjoy welcome gift of HK$1,000 Cash Rebate.
  5. HK$1,000 Cash Rebate will be sent to Eligible Cardholders’ the eligible Principal Cardholder’s account within 5 calendar months upon the month of meeting the relevant spending conditions.
  6. Welcome offers cannot be changed once indicated on the application form, nor transferred to another person, cancelled, reversed nor exchanged for cash.
  7. To enjoy both coupon code and e-Gift voucher discount in the same order, please enter coupon code first before choosing the number of e-Gift voucher to be used and then checkout the order.
  8. Eligible Cardholders’ Eligible Card accounts must be valid and in good standing during the entire Promotion Period and fulfillment period in order to enjoy the welcome offers.
  9. In case of any fraud/abuse/reversal or cancellation of transactions included in the calculation of the spending conditions, Citibank reserves the right to debit from the Eligible Cardholders’ credit card accounts the equivalent amount of the welcome offers awarded under this promotion without prior notice.
  10. Citibank reserves the right to change, suspend or cancel the Program or amend these terms and conditions at any time without prior notice.
  11. In the event of any discrepancies or inconsistencies between the English version and Chinese version of the terms and conditions, the English version shall apply and prevail.
  12. In case of any disputes, Citibank reserves the right to make the final decision.

Terms & Conditions of Pay With Points Accumulations and Redemption

  1. Cardholders of Eligible Card will be awarded 1 Point per HK$1(or equivalent foreign currency) charged (“Basic Point”); extra 4 Points will be awarded per HK$1(or equivalent foreign currency) if the transaction is made on Mondays (“Bonus Point”) The Bonus Point will be credit to Eligible Card account on the next business day after the transaction is posted and is subject to a maximum of 50,000 Points to each Eligible Card account per statement cycle. Transactions of “PayAll’ program are not eligible to Bonus Point.
  2. All Points earned by the principal and supplementary cardholders of the same Eligible Card will be accumulated under the principal Cardholder's account.
  3. Only principal Cardholders are eligible for Points redemption.
  4. Invalid transactions not eligible for Points include, but are not limited to, cash advances, fees and charges, withdrawal amount under the Balance Transfer Program, Cash Conversion Program and Quick Cash Installment Program, “FlexiBill” Installment Program and “PayLite” Installment Program, Payment to the Inland Revenue Department, casino transactions, online bill payment, transactions through Faster Payment System (FPS) Service, Citi HKTVmall Card payment channel’s transaction, "Dynamic Currency Conversion transactions", i.e. transactions with conversion from a foreign currency into Hong Kong Dollars involved at the point of the transaction, or unposted /cancelled /refunded/falsified/unauthorized transactions.
  5. Citibank may add to, or remove from, the list of invalid transactions as stated in Clause 19 above from time to time at its discretion. The decision of Citibank as to what constitutes an invalid transaction shall be final and conclusive.
  6. Points earned on Eligible Card are evergreen.
  7. Should any transaction in the monthly statement be cancelled or refunded for whatever reason, the Points earned in respect to those transactions will be deducted or cancelled.

Terms and Conditions for the 5% discount on "Citi HKTVmall Card Day" Program:

  1. Program is only applicable on Thursday. Program period starts from 16 July, 2020 (00:00am) to 31 December, 2024 (11:59pm).
  2. Cardholders of Eligible Card are entitled to 5% direct discounts upon purchases on Thursdays for Citi HKTVmall Card Payment Channel Transaction (“Program”).
  3. 5% discount will be instantly reflected in HKTVmall payment page upon choosing to use Citi HKTVmall Card Payment Channel and entering the relevant coupon code. Coupon code will be communicated via HKTVmall app notification or other channels to cardholders.
  4. Offer is not applicable to HKTVmall Lite App.
  5. Coupon code is not applicable to large home appliances, some electronics and TV & entertainment items, some merchant delivery items, HKTVmall e-voucher, Hong Kong Disneyland tickets & staycation packages, Stage 1 Milk Powder, 999 gold items, travel offer items, all type of prepaid cards, selected Insurance, tickets, charity donation, logistic goods and O2O pick-up pre-sale fruits.
  6. Credit card association (VISA) chargeback rights/protection is not applicable to Citi HKTVmall Card payment Channel Transaction because they will not be processed through credit card association. Citibank will not held responsible in related to the dealings of customers with HKTVmall including the payment amount, the proper and timely delivery of goods or services, cessation of business, winding up or bankruptcy of Payees.
  7. Program is not applicable to payment made at HKTVmall O2O shops and products purchased by "payment link" from multiple live channels.
  8. In the event of any discrepancy between the English and Chinese versions of these Terms & Conditions, the English version shall prevail.